Order
Cancellation.
Direct Connection
Because FindMyCloth is a discovery platform, "Orders" usually initiate via a WhatsApp inquiry or a showroom visit. However, if you've used a platform-specific inquiry tool, cancellations follow these rules:
Pre-Inquiry Validation
You can cancel an inquiry at any time. If you decide not to visit the showroom, simply inform the merchant via the chat thread.
Post-Visit Purchase
Once a physical purchase is made at a Hosapete showroom, the merchant's in-store cancellation policy applies.
Boutique Guarantee.
We protect the discovery intent. If a merchant showroom is consistently unable to fulfill inquiries, they are reviewed and potentially removed from the elite archive.
Refund
Protocol.
Refunds for purchases made at a showroom are handled directly by that boutique. FindMyCloth ensures that every merchant on the platform adheres to fair commerce practices.
Defective Items
Merchants are required to provide a full refund or exchange for any defective boutique pieces reported within 24 hours.
Size Swaps
Subject to stock availability at the physical location in Hosapete.